Ask Me Stud Earrings

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• FAQs

  WHAT IS YOUR PROCESSING AND SHIPPING TIMES?

  It depends on your location, please find detailed shipping and processing information in the SHIPPING & DELIVERY POLICY page

  WHERE IS MY ORDER?

  • All orders are shipped with tracking.
  • Use tracking information provided as the time shipping to track your order.
  • For missing order, please contact your local post office or courier to enquire, if after contacting them, you still need assistance regarding your order, please contact us for assistance.

  CANCELLATION OF ORDER

  In order for us to facilitate fast fulfilment times, we process orders immediately we receive it. This means once your order has ben placed, you will be unable to cancel or edit.

  EDITING AN ORDER

  Please make sure your shipping address is complete and correct before you check out, we are unable to edit order before it ships out. Please ensure to add the correct items in the correct sizes plus any coupon codes you may have before placing your order

  PRICE ADJUSTMENTS

  Our prices change in response to demand, trends, inventory, and promotions, so unfortunately, we will not refund or credit the difference between your purchase price and the current price available.

  HOW DO I MAKE AN EXCHANGE OR RETURN AN ITEM?

  We are happy to help you facilitate this process, kindly find all exchanges and return info in the RETURNS & EXCHANGES POLICY page.

  SOMETHING IS WRONG WITH MY PURCHASE?

  Please contact our Customer Care Team at cs@berryredlondon.com with your order number and concerns.

  DO YOU MAKE CUSTOM ORDERS?

  • Unfortunately, we do not customise our items they are made for ready to wear
  • We do not sell fabric or fabric pieces used in our clothing designs

  DO WE HAVE A PHYSICAL STORE

  Unfortunately we do not. All transactions are made online through our website.

  I BOUGHT A PRE-ORDER ITEM, WHEN WILL IT SHIP?

  All pre-order items have a shipping date in the description.

  If your order has a pre-order item, all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost.

  I NEED MY ORDER BY A SPECIFIC DATE?

  If you need your order by a specified date, kindly contact us before placing your order to make sure it is possible to get it by that date

  SIGNED UP FOR THE NEWSLETTER BUT DID NOT RECEIVE A CODE?

  When you sign up for our newsletter you'll receive an email to confirm your subscription.

  After you confirm the subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

  You can also try to subscribe again, as you may have spelt your email address incorrectly.

  If you still don’t see it please contact us for assistance

  HOW DO I CONTACT BERRY RED LONDON?

  General Enquiry: info@berryredlondon.com

  Order Enquiry: cs@berryredlondon.com

  Press + Events: marketing@berryredlondon.com

  Business/Wholesale Inquiries: sales@berryredlondon.com

• Delivery Policy

  PROCESSING & SHIPPING TIMES

  We ship worldwide from London, United Kingdom

  ORDER PROCESSING TIMES FOR ALL ORDERS ARE 6-10 BUSINESS DAYS

  SHIPPING TIMES

  UK ORDERS

  • Standard UK Delivery 7 working days - FREE
  • Speedy UK Delivery 3-5 working days - £3.95
  • Priority UK Delivery 1-3 working days - £5.95

   INTERNATIONAL ORDERS

  • Shipping Times: 5-8 working days

  Please Note : These shipping times does not include processing times, weekends and holidays.

  SHIPPING ADDRESSES

  Please make sure your shipping address is complete and correct. We may not be able to accommodate address changes after your order has been placed.

  SHIPPING RATES

  • Rates are calculated at checkout
  • FREE worldwide shipping on orders above £75
  • Signature available.

  CUSTOM CHARGES

  All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. Berry Red London has no control over these charges as they vary between countries. They are your responsibility.

  Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

  Please note: Shipping fees are non-refundable and return shipping costs are the customer's responsibility. Berry Red London do not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

  PRE-ORDER ITEMS

  Pre-order item(s) have their "Shipping Starts" date in the item description, it is the date they become available to start shipping out.

  Processing time will start on that date provided and will be 1-2 business days for express orders and 3-5 business days for standard orders.

  If your order has a pre-order item all the items will ship together.

  If you wish to split up the order, there will be an additional shipping cost charged to you

  ITEM NOT RECEIVED?

  If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

  If after contacting the shipping company you still need assistance regarding locating your order, please contact us for assistance.

• Return Policy

  RETURNS & REFUNDS

  We are happy to accept returns or exchanges of any non-jewellery items that is unworn/unused and in original condition that is returned to us within 14 days of shipped item to customer ( (UK/EU customers ONLY). 

  Due to sanitary/hygiene reasons, we DO NOT ACCEPT RETURNS of Jewellery items at this time. (unless a defective/ wrong item is received).

  All Customers outside of the UK/EU, will be issued a Store Credit upon the receipt and approval of the returned items. 14 days post-shipment, your return request will be declined.

  Items must be received back at the return address within 5 days (UK Orders Only) and 10 days (International Orders) from the date return address is provided.

  Pack your item(s) securely in the original product packaging, if possible. 

  All items must be returned in original condition (including packaging, and accessories). All items must be unworn, unaltered and unwashed. 

  You will be responsible for paying the shipping costs for your returns. Shipping costs are non-refundable. Upon receipt, it takes about 5-7 working days to process your return/refund.

  EXCHANGES & STORE CREDIT
  At this time, we will ONLY replace accessories/jewellery items that are defective or damaged. You must notify us within 3 days of receipt and we will be happy to send a replacement at NO COST to you.

  For Clothing Items, you will be required to follow our Returns Policy

  Pictures of defective items must be taken and sent to us as proof. In some cases, we will request that you ship the item back to us at your own cost. A replacement will be shipped out within 3-7 working days.

  If it has been 7 days and you haven't received your store credit, please contact us with your order number and return tracking number.

  CLEARANCE OR SALE ITEMS

  Sale items or items purchased in the sale section are FINAL SALE ONLY and can only be returned if defective for STORE CREDIT ONLY.

  DAMAGED ITEMS

  If you receive a defective, damaged or the incorrect item please contact us within 3 days of receiving your package so we can facilitate a replacement for you.

• International Orders

  CUSTOM CHARGES (NORTH AMERICA, EUROPE, ASIA, AUSTRALIA, AFRICA ETC)

  All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. Berry Red London has no control over these charges as they vary between countries. They are your responsibility.

  Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

  Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. Berry Red London does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.