Sign up with your email and score 15% off your first order! Just apply the code at checkout—one-time use, babe. But hurry, this offer expires 48 hours after signing up… so don’t snooze on it!

Bag the glam, not the shipping fee. UK orders over £75? We’ll ship it free, honey!

• If you purchase 2 items you will get 25% discount
• If you purchase 4 items you will get 30% discount

All of our jewelry is crafted from high-quality materials, including 18k gold-plated stainless steel and silver-plated steel. Some pieces are also plated in alloy or other durable materials. Each product page provides a detailed description of the materials used, ensuring transparency and quality in every piece you choose.

Nope! Most of our jewelry is made from stainless steel and coated in luxe gold or silver for that perfect shine. Some pieces also feature alloy or other durable materials. But don’t worry—we keep it real! Every product page breaks down the details, so you always know exactly what you’re rocking.

• Great question! 18k gold-plated means the jewelry is made from a durable base metal—most often stainless steel—then coated in a layer of real 18k gold for that luxe shine. It gives you the glam of solid gold without the hefty price tag!
• Steel silver refers to high-quality stainless steel with a silver-toned plating, offering a sleek, polished look that’s both stylish and tarnish-resistant. Bottom line? You’re getting gorgeous, long-lasting pieces that are made to shine!

All of our items contain a very small percentage of nickel. While many of our customers with nickel allergies have worn our jewelry without any issues, we can’t guarantee the same for everyone. If you have a known sensitivity, we recommend testing a small area first to ensure comfort. Your skin’s happiness is our priority!

Our jewelry is made from high-quality stainless steel with 18k gold or silver plating, making it durable and skin-friendly. While there’s a tiny amount of nickel, many customers with sensitivities wear it without issues but we have seen some minor situations. If unsure, test a small area first—your comfort comes first!

Nope! Most of our jewelry is made from high-quality stainless steel with 18k gold or silver plating or quality alloy metals, so it shouldn’t turn your skin green. However, factors like skin type, lotions, and exposure to water can affect wear over time and expose your skin. Take care of your pieces, and they’ll keep shining!

The best way to clean our jewelry is with a soft cloth and a little ethyl alcohol. Simply apply a small amount to the cloth and gently wipe your pieces until they shine. This keeps them sanitized, sparkling, and looking their best!

Our pleated clothing is made from a high-quality cotton and polyester blend, designed for maximum comfort, durability, and a flawless drape. Soft, breathable, and built to last—because style and quality should always go hand in hand!

Our collection slays from XS to XL, bringing style and comfort for everyone! While we don’t have plus sizes just yet, we’re always working on leveling up—so stay tuned for more fab fits!

One-size-fits-all? Yep, that means it's designed to flex, stretch, and flatter multiple body types—because style should have no limits!  But hey, always peep the product details to make sure it’s your perfect match.

Not sure about your size? No worries, we got you! We include a size guide under each product’s details, so you can find your perfect fit with ease. Just check, pick, and slay!

Yes, our clothing is true to size, but fit can vary depending on the style and fabric. Wanna make sure it hugs you just right? Check the size guide under each product—because the only thing better than a killer outfit is one that fits like a dream!

Of course, babe! Need a size check? Hit up our team—we’ve got your back!  Drop us an email at cs@berryredlondon.com, and we’ll help you find that chef’s kiss perfect fit. Because looking good starts with the right size!

Wondering about your ring size? Don’t sweat it, we’ve got you covered! You can grab a free Berry Red ring sizer to make sure you’re rocking the perfect fit. No guesswork, just flawless rings!

Caught between sizes? Go for the bigger size, babe! Comfort first—no one wants to squeeze into their sparkle. Plus, you can always adjust if needed. Rock that ring like a boss!

Want your free Berry Red ring sizer? It's simple, babe! Add it to your order at checkout and it’s yours—no extra charge. Or, grab it solo and just pay for free shipping. Either way, you’re one step closer to rocking that perfect fit! 

Once your order is complete, you’ll get a confirmation email with your order number—easy peasy! You can also find your order info by logging into your customer profile on our website. Can’t find it? No worries! Just shoot us an email at info@berryredlondon.com with your full name and email, and we’ll sort it out for you! 

Once your order is placed, our team moves quickly to get it packed and on its way to you, so we cannot cancel orders after they’ve been processed. We know you’re excited to receive your items, and we’re just as eager to get them to you! However, if you have any issues or if something isn't quite right when your order arrives, just let us know! We're happy to assist with returns, exchanges, or any questions you might have. Your satisfaction is our priority!

Please note that our team works diligently to process and dispatch your order as quickly as possible, which means we may not be able to accommodate updates to items or delivery details once the order is in progress. However, if your order has not yet been processed, please email us at info@berryredlondon.com, and our support team will do their best to assist with any updates.

Once your order is processed, we are unable to change the delivery address. However, if your order hasn't been dispatched yet, please reach out to us immediately at info@berryredlondon.com, and our team will do their best to assist with the update. We recommend acting fast to ensure we can accommodate your request!

Once your order ships, you'll get a shipping confirmation email with a tracking link so you can follow your package every step of the way! If you run into any issues tracking your order, just shoot an email to info@berryredlondon.com and our customer support team will assist you. You can also head to our Track Order page and enter your order number, email, or tracking number for easy updates! We’ve got you covered!

A pre-order lets you reserve your item before it’s officially released! By pre-ordering, you’re locking in your piece from a limited production run of some of our most exclusive, must-have items. 

Lucky you! We often offer an exclusive pre-order discount for early birds—so the sooner you grab it, the more you save! But hurry, the discount can decrease at any time, so don’t wait. Buy now, or regret it later!  When ordering, the price displayed is the amount you pay to reserve and receive your piece. No further charges or payments are required.

Due to the exclusive made-to-order nature of our production, all pre-orders are final sale. This means no cancellations or refunds once your order is placed. But don’t worry, if you have any questions or need assistance, just contact us—we’re always here to help and chat more! 

Once your item is produced, we’ll send you a notification letting you know it's all ready to be shipped! Sit tight, and we’ll keep you in the loop every step of the way. Your new fave piece is on its way soon! 

Orders containing pre-sale items will not be shipped until all items, including the pre-sale products, are available for dispatch. To receive your available items sooner, we recommend purchasing pre-sale items separately from in-stock products. If you have already placed an order and would like to expedite shipping, please contact our customer support team, and we will do our best to assist you.

If you need to update the delivery address for your pre-order, please contact our customer service team as soon as possible before the item is shipped. We’ll do our best to accommodate the change for you!

Once your pre-order is ready to ship, you'll receive a notification with tracking information, so you can keep tabs on your items every step of the way! 

Yes, all sales items are final. No returns or exchanges, so be sure you’re totally in love before you buy! 

No! Sale and discounted items are final—no returns or exchanges. So, make sure you’re absolutely obsessed before you hit checkout!

If you receive a defective item or the wrong item, please contact our support team immediately. We’ll work with you to resolve the issue and arrange for a replacement as quickly as possible. Your satisfaction is our priority!

We accept the following payment methods: Credit Card, Debit Card, Apple Pay, and Klarna or Clearpay (for customers based in the United Kingdom, Germany, France, Netherlands, Belgium, Austria, Portugal, Spain, and Italy).

All payments on our website are processed in Great British Pounds (GBP).

You can combine gift cards with other payment methods, but combining multiple gift cards or using two different payment methods is not possible.

• Delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
• Delivery times will depend on where you are located, our shipping partners, and the service of your choice.
• Priority Handling refers to the time it takes our fulfillment centers to ship your order, the transit time itself is provided on the shipping text.
• Shipping fees are determined based on your location, and the type of shipping you select. To provide an accurate estimate, please enter your shipping address during the checkout process. Once your address is entered, the shipping cost, as well as the available shipping options, will be displayed for you to review before finalizing your purchase.

• Berry Red LondonShipping Protection = Peace of Mind for Your Order
• Protect your purchase with the Berry Red Shipping Protection. This guarantee ensures you're covered if your package is damaged, lost, or stolen during transit. For a small fee at checkout, you'll receive the security of knowing that, if anything goes wrong, we’ve got your back with a hassle-free replacement or refund. No more worries—just flawless shopping.

If your order is damaged, lost, or stolen (we hope not, but life happens!), just hit up our Customer Support team at info@berryredlondon.com. Once we’ve got the details, we’ll activate your Berry Red Shipping Protection and make sure you’re all sorted. No stress, we’ve got your back – that’s our guarantee!

• For orders which have a delivery address within the European Union; United States, United Kingdom, Australia, Canada - No taxes or duties will be charged upon delivery.
• If you’re purchasing from any other country, please note that if applicable, customs fees, added VAT, and country of destination handling fees are the receiver's responsibility and may vary by country.

A signature will not be required upon delivery for any of our shipping services.

Delivery time refers to the number of days between the collection of the package from our warehouse and the first delivery attempt. This estimate does not include the order preparation time, any additional delivery attempts, or the availability of items at a carrier pick-up point. Please note that delivery estimates are approximate and not guaranteed. If your order is delayed and you have not received any recent updates on your tracking information, please contact our Customer Support Team at info@berryredlondon.com for assistance.

After an order is dispatched, a confirmation email is sent automatically, from which the customer can track their order. Please make sure to check your spam folder as sometimes our emails are accidentally sent there. If you are still not able to find the email with the tracking number, we kindly as for you to contact our Customer Support Team at: info@berryredlondon.com

We've got you covered with our 2-year Colour Warranty!

If your jewelry shows any signs of discoloration from our stainless steel coating, we'll replace it—absolutely free. You deserve to sparkle worry-free! ( this only applies to ONLY our stainless steel items)

Our 2-year Colour Warranty covers any discoloration issues that may occur with our stainless steel coated jewelry. We stand by the quality of our pieces, so if you experience genuine discoloration related to the stainless steel coating, we'll replace it—free of charge.

However, we do have a few conditions:

• The warranty doesn’t cover damage from misuse, harsh chemicals, or normal wear and tear like scratches.
• If signs of abuse or improper care are found, we reserve the right to void the warranty.
• Every claim will be carefully assessed by our team. If no valid discoloration is found, the warranty won’t apply.
• Repeated claims without clear evidence or misuse may result in refusal of future warranty requests.
• We want you to shine bright, but let's keep things fair and fabulous! 

• Our 2-year Color Warranty doesn’t cover enamel details, beads, shells, pearls, or any other embellishments. It also doesn’t include breakages, wear-and-tear, scratches, loss, or any accidents that may damage the jewelry.
• Please note: Over time, the golden tone may darken slightly with use. A little TLC with a soft cloth and ethyl alcohol can bring back that shine, but this won’t trigger the warranty.
• While the coating is durable and won’t wear off on its own, it can be scratched or compromised by impact. Our warranty doesn’t cover marks from normal use or handling.
• Keep your jewelry shining, but remember—treat it with care, and it'll love you back! 

To check if your item qualifies for the Berry Red London 2-year Colour Warranty, please reach out to our Customer Support Team at info@berryredlondon.com. To evaluate if your item meets the warranty requirements, you’ll need to provide clear photos or videos showing the issue. Without these, the warranty will not be activated.

All decisions regarding warranty claims are final, and Berry Red London reserves the right to deny any activation requests. We’re here to help, so reach out and we’ll guide you through the process!

You can track your order by using the tracking number provided in your shipping confirmation email. Simply click the link in the email to follow your package’s journey. If you’re unable to find the email, be sure to check your spam folder or reach out to our Customer Support Team at info@berryredlondon.com for help.

If your order shows as delivered but you haven't received it, please first check with your neighbors or anyone else who may have received the package on your behalf. If you still can't locate it, contact our Customer Support Team at info@berryredlondon.com with your order details. We’ll help you investigate the situation and find a solution as quickly as possible.

If your package is lost and you didn’t purchase shipping protection, unfortunately, we are unable to take responsibility for the lost item. We recommend checking with the carrier and your local postal service, as they may have more information. If you still need assistance, please reach out to our Customer Support Team at info@berryredlondon.com, and we’ll do our best to help guide you through the next steps.

Please do not refuse a package, as it will be sent back to us and re-shipped only at the customer's expense. If the package remains unclaimed for 30 days, the product will be discarded. If you need assistance with your delivery, please contact our Customer Support Team at info@berryredlondon.com.

Please note, due to sanitary and hygiene reasons, we do not accept returns on jewelry items unless the item is defective or the wrong item was received.

We are happy to accept returns or exchanges of non-jewelry items that are unworn, unused, and still have all security tags and labels attached, provided they are returned to us within 14 days of being shipped to customers in the UK/EU (this is subject to approval). For customers outside the UK/EU, store credit will be issued upon receipt and approval of your returned items.

We’re happy to accept returns or exchanges of clothing items that are unworn, unused, and still have all security tags and labels attached, as long as they are returned to us within 14 days of being shipped to customers in the UK/EU (this is subject to approval). For customers outside the UK/EU, store credit will be issued upon receipt and approval of your returned items.

Return Shipping Instructions

Please ship the item back with any carrier of your choice, but it must be sent within 5 days of your return/exchange approval. You will be responsible for the item until it’s safely delivered to Berry Red.

Make sure to package the item securely, and it must be returned in unused, unworn, and original resalable condition.

If the item is received otherwise, your return will be denied, and you’ll be responsible for paying the shipping fee to have it sent back to you.

There is no fee to return an item, but you will need to cover the cost of shipping the item back to us. A replacement will be shipped out within 3-7 working days after return approval. Please note that sale items or items purchased in the sale section are FINAL SALE and can only be returned if defective, in which case they will be issued as store credit. For return requests, kindly email info@berryredlondon.com with your order number and return details.

You’ll receive your refund once the returned items are received at our warehouse, processed and approved by our team. This may take up to 5 business days after the package is received. If eligible for store credit, you will receive it within 2 days of return approval. Please note, the refund amount may take 1 to 3 additional days to appear in your account due to the processing time for international bank transfers.

If you receive a wrong or defective item, please contact our Customer Support Team at info@berryredlondon.com within 14 days of receiving your order. To process your request, we require photos or videos showing the faulty or incorrect item. Once the issue is verified, we will offer either store credit/discount code for the value of the item or a replacement. Please note, we are not responsible for lost items during the exchange period or after.

To submit a return/exchange please click here.( make the link as the sample website

• Keep all your orders in one easy-to-access place
• Enjoy a quicker, smoother checkout experience
• Securely store your payment details for future purchases
• Get exclusive access to discounts and special deals!

You can create an account by simply clicking the "Sign In" button at the top of the menu on our website. Use the “Create an Account” link. It's quick and easy!

No worries! If you've forgotten your account details, just click on the "Forgot Password" link on the sign-in page. You’ll receive an email with instructions to reset your password. If you're still having trouble, feel free to contact our Customer Support Team at info@berryredlondon.com and we'll help you out!